Glitch

Learn how the economic and consumer costs of software glitches can have a devastating effect on your company's bottom line and what you can do about it. Don't let software failures destroy your business. This book reveals the growing impact of software failures on brands, customers, and business performance. Learn how to govern software more effectively, prepare for glitches, and mitigate their impact. Your software systems are the heart of your business, and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them. Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better-and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software. Don't fall victim to the next business software disaster. Read Glitch and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them. - Publisher.